Privacy
Privacy Policy
How Karvoix handles information provided through the public site, evaluation process, and platform-related interactions.
Introduction
This Privacy Policy explains how Karvoix collects, uses, shares, and protects information when you visit the public marketing site, contact us, request a working session, or otherwise interact with Karvoix before or during service onboarding.
Karvoix is positioned as a Carbon Operations Platform. The public site explains the platform and supports evaluation and onboarding. It does not execute client-side product workflows or simulate the authenticated product experience.
If your organization uses the Karvoix platform, your organization remains responsible for the data it submits to the service. Karvoix processes platform-related information to provide, secure, support, and improve the service in line with the applicable customer relationship or service arrangement.
Information We Collect
The information we collect depends on how you interact with Karvoix, but it generally falls into the categories below.
Contact and account information
This may include your name, work email address, company, job role, and the information you provide when you contact Karvoix, request a working session, or discuss onboarding.
Organization and business information
We may collect information about your organization, reporting context, team structure, operating footprint, and other business details shared during evaluation, onboarding, or service delivery.
Operational or usage-related information
If you engage with the Karvoix platform or pilot workflow, information may include submitted activity records, reporting context, workflow state, support interactions, and related platform usage needed to provide the service.
Technical, analytics, and device information
We may receive IP address, browser type, device characteristics, referral information, page interactions, and similar technical data used to operate the site, understand traffic, and improve reliability.
How We Use Information
- To respond to inquiries, schedule working sessions, and manage onboarding or pilot evaluation conversations.
- To provide, maintain, secure, and support the Karvoix platform and related services.
- To understand how the site and service are used, and to improve content, workflows, reliability, and user support.
- To communicate about product updates, service matters, operational notices, or other information relevant to an existing or prospective business relationship.
- To protect Karvoix, its users, and the public site from misuse, fraud, abuse, or security threats.
Data Relationship
Karvoix does not become the owner of customer data because that data is processed through the platform. Customers remain responsible for the data they submit, including the rights to use it and the decisions they make based on it.
Karvoix acts as the platform operator for structured, traceable workflows that help organizations manage calculation, review, and reporting more consistently. In that role, Karvoix processes data to deliver the service rather than to take ownership of the underlying business information.
Operational Transparency
Karvoix is designed around traceability, structured workflows, and an auditability mindset. That means the service aims to keep workflow context, calculation basis, and reporting continuity more readable than spreadsheet-led processes.
This does not mean Karvoix guarantees a specific regulatory or certification outcome. It means the platform is intended to support clearer operational handling of carbon-related information.
How We Approach Processing
Karvoix processes information for legitimate business purposes connected to operating the site, evaluating fit, delivering the service, supporting customers, maintaining security, and managing business relationships.
Where applicable, processing may also be based on your consent, your request for information or onboarding, or the need to perform contractual or pre-contractual steps with your organization. Because Karvoix serves organizations globally, the exact legal basis may vary depending on context and jurisdiction.
Data Retention
Karvoix retains information for as long as needed to operate the site, provide the service, support customer relationships, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods depend on the type of information, the business relationship involved, and whether the information is needed for security, continuity, support, or legal recordkeeping.
Data Security
Karvoix uses administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, loss, or disclosure.
No system can guarantee absolute security, and no public network or storage environment is risk-free. Karvoix therefore focuses on maintaining reasonable safeguards, operational controls, and reviewable handling practices appropriate to its business stage and service model.
International Transfers
Karvoix may process or store information in jurisdictions outside your own, including where service providers or infrastructure partners operate.
When information is transferred across borders, Karvoix takes a conservative approach aimed at maintaining appropriate protections in light of the nature of the information, the service relationship, and the operational context.
Your Choices and Rights
Depending on your location and relationship with Karvoix, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information, or to object to certain processing.
You may also opt out of non-essential communications at any time. Karvoix may need to retain certain information where required for legitimate business, contractual, security, or legal reasons.
Third-Party Links
The site may link to third-party websites or services. Karvoix is not responsible for the privacy, content, or security practices of third parties, and you should review their policies directly.
Changes to This Policy
Karvoix may update this Privacy Policy from time to time to reflect changes in the site, service model, legal requirements, or operational practices. The updated version will be posted on this page with a revised last updated date.
Contact Information
If you have questions about this Privacy Policy or how Karvoix handles information, contact us at hello@karvoix.com.